Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
How long will it take to receive my order?
Since many of our pieces are handcrafted to order, please allow 3-5 business days for processing. Standard shipping typically takes an additional 3-7 business days depending on your location.
What materials are used in your jewelry?
We pride ourselves on using high-quality materials, including 14k gold fill, sterling silver, and ethically sourced metals. Each product description provides specific details about the materials used for that piece.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
What is your return policy?
We want you to love your jewelry. If you are not satisfied, you can return unworn items in their original packaging within 30 days of delivery for a full refund or store credit.
How should I care for my Our Spare Change pieces?
To maintain the shine of your jewelry, avoid contact with perfumes, lotions, and chlorine. Store your pieces in a dry place and clean gently with a soft microfiber cloth.
Can I request a custom or personalized design?
We love creating meaningful pieces. Please visit our 'Custom' collection page or contact our support team to discuss personalized stamping and unique design options.